Find answers to common questions about our business support services.
Most of our services can be implemented within 1-2 weeks from our initial consultation. Here's a typical timeline:
We can expedite implementation for urgent needs—just let us know your timeline during our consultation.
We offer flexible arrangements including month-to-month services and discounted longer-term contracts. We'll work with you to find the best option for your business.
Most clients start with a 3-month agreement to allow time for proper implementation and to see results. After the initial period, you can continue month-to-month or choose a longer term for additional savings.
All our services come with a satisfaction guarantee—if we're not meeting your expectations, we'll work with you to make it right or allow you to cancel without penalty.
We implement rigorous training protocols, regular quality checks, and client feedback systems to maintain our high standards of service. Our quality control process includes:
We also maintain a dedicated Quality Assurance team that regularly evaluates our services to ensure we're meeting or exceeding our standards.
We'll create a custom greeting script based on your preferences. Our team will answer as if they're part of your company.
During onboarding, we'll work with you to develop a script that matches your company's tone and brand voice. We'll also gather information about your business, services, and common customer questions so our team can respond appropriately.
You can choose how you'd like us to identify ourselves—options include:
We can update your greeting anytime upon request, and we'll work with you to create special greetings for holidays or promotions.
We offer various coverage options, including standard business hours, extended hours, and 24/7 coverage depending on your needs.
Our standard coverage options include:
We can also create custom coverage schedules to match your specific business needs or handle seasonal fluctuations in call volume.
We confirm appointments via your preferred method (email, text, or phone) and send automated reminders to reduce no-shows.
Our appointment scheduling process includes:
Our system integrates with most popular scheduling tools including Google Calendar, Microsoft Outlook, and specialized industry scheduling software.
Our standard packages include 3-5 posts per week per platform, but we can customize posting frequency based on your strategy and budget.
We develop a content calendar for each client based on:
We typically recommend different posting frequencies for different platforms:
We can adjust these frequencies based on your feedback and performance data.
Yes, we offer website update and maintenance services for existing sites, as well as complete redesigns.
Our website services include:
We'll assess your current website during our consultation and recommend the most cost-effective approach to meet your goals.
Absolutely. All our websites are built with SEO best practices, including proper metadata, fast loading times, mobile responsiveness, and clean code.
Our SEO implementation includes:
We also offer ongoing SEO services to help improve your rankings over time, including content creation, link building, and performance monitoring.
We're here to help. Contact us for answers to any questions not covered here.
